We’re pleased to hear you’re satisfied – renewal survey results

JANUARY 2019

Thank you to all teachers who responded to the survey regarding this year’s invoice and renewal process. We appreciate your feedback, and will be using it to streamline the process for future renewal periods.

We’re pleased to note that the responses where overwhelmingly positive, with 87% of respondents indicating that you were satisfied with the overall email invoice notification process. A further 90% of registered teachers were satisfied with the timing of the email notifications, and 92% were satisfied with the online payment system.

 

While the results are extremely positive, we recognise that there is always room for improvement. The invoice notification process will remain in email format, however we are committed to better matching our processes with your needs.


As many registered teachers have noticed, the Professional Practice e-newsletter content has been refreshed quite significantly, and contains a large number of articles relevant to our wide range of teachers. Listen to podcasts on teachers talking about their experience or lawyers discussing teacher conduct matters; read about important information regarding the teaching profession or professional learning options; or watch videos on good teaching practice.  

Below is a series of FAQs that will help clarify some of the common queries from your feedback.

Where do my fees go?

Below is a breakdown of where your registration fees went in 2017-18.

 

Why did I have to pay for a Nationally Coordinated Criminal History Check (NCCHC)

Legislation requires teachers to undergo a five-yearly criminal record check in order to maintain their registration.

VIT is exempt from the spent convictions scheme, which means we get results that most criminal record checks don’t provide.

Holding VIT registration means you’re exempt from holding a separate working with children’s check.

Find out more about VIT registration and the working with children check.

Can I work without a card?

You don’t need a card to prove that you are a registered teacher. Employers can be satisfied that if your name appears on the public register, then you are able to teach.

How long should it take for me to receive my registration card?

Cards may take up to 20 working days to arrive during the renewal period.

Due to large volumes of cards being processed and long lead times with Australia Post, the process can be considerably slower at peak time.

Please note that cards for certain registration types (including returning and non-practising) are not processed until after 30 September as these categories of registration are approved for the new registration year, which means that if you renewed at the start of August, you may not receive your card until mid-October.

If you are required to complete a five-yearly Nationally Coordinated Criminal History Check (NCCHC), your card may also be delayed, as VIT is unable to issue a current registration card until your NCCHC has been updated.

Remember that your registration is valid until 31 December, and you don’t need a new registration card in order to teach. Employers can be satisfied that if your name appears on the public register, then you are able to teach.

Once you have completed your renewal tasks including making payment, you’ll notice that your expiry date changes to the following year on the public register.

I want to see an itemised list of what I’m being invoiced for

The initial email notification and follow up email reminder contain a link to a PDF of your invoice. If you can’t open the link, you’ll need to adjust the security settings on your network.

You can print out the PDF invoice as a reminder on your fridge / bills in-tray and to claim your tax.

What happens if I don’t receive the email invoice?

As per your feedback, we will look at providing additional / alternative invoice notifications; it is your responsibility to advise VIT of any changes to your details, including contact details and place of employment.

You should log into your MyVIT portal in early August to ensure all the details are up to date.

Remember, you do not need to wait until you receive the invoice to complete your registration tasks – you can log into your MyVIT portal from mid-August and complete your renewal.

Please note: from September 2019, under the Education and Training Reform Act (2006), teachers may be penalised for not advising VIT where they are employed. We will provide updates about this as we come closer to the time.

Please add VIT to your safe sender list to ensure our emails get to your inbox. We encourage you to open any correspondence from VIT, as it may contain vital information about your registration.

Why did I receive my invoice at a different time to my colleagues?

Invoices are generated over a 2 week period due to the high volume, and are sent in batches to minimise spikes in enquires into the call centre. This allows us to provide a higher level of customer service.

Invoices are also generated by registration type, which is why colleagues may receive an invoice before or after you do.

Remember, you do not need to wait until you receive the invoice to complete your registration tasks – you can log into your MyVIT portal from mid-August and complete your renewal.

Why can’t I make payment directly after 30 September?

The MyVIT portal must go offline from midnight 30 September until 4 October in order to process the late fees.

I don’t want to teach after the end of the year, do I have to renew in September to finish out my teaching year?

Teachers with an expiry date of 30 September will remain on the public register and able to teach until 31 December.

If you hold provisional registration or Permission to Teach, you will have a payment expiry date and an approval expiry date which are different. All teachers have a payment expiry date of 30 September.

Provided your name is showing on the public register you can undertake the duties of a teacher.

If you are not planning on teaching the following year, you should apply for non-practising registration or nominate the date you wish to cease your registration by completing a cessation of registration form.

My registration card is only valid for a few months

If you hold provisional registration or permission to teach, you will have a different payment expiry date and approval expiry date. All teachers have a payment expiry date of 30 September.

If you have an approval expiry date earlier than 31 December, you will not be invoiced an annual registration fee until you have been approved for a further period of registration.

Where a fee is payable for a period less than 12 months, or between 13 and 14 months we will calculate it on a pro rata basis.

Provisional card

Provisional registration is granted for a period of two years from the date of approval. Your card will either reflect the end of your 2-year provisional registration or your payment expiry date - whichever comes first.

If you are provisionally registered and card expiry / the date on the public register is coming up in the next 6 weeks, you need to either apply for (full) registration or reapply for provisional registration.

Permission to teach card

Permission to teach (PTT) is granted for a fixed period of time, and does not have a grace period. The approval date on the public register reflects the last day you can work in the approved teaching position. Your card will either reflect the end of PTT registration or your payment expiry date - whichever comes first.

If you hold PTT and your card expiry / the date on the public register is coming up in the next 3 months, and a school wishes to employ you beyond this date, you and the school should begin the process of applying for a subsequent grant of permission to teach. Please refer to the latest PTT policy for eligibility requirements.

Full registration card

Registration application fees are charged on a pro rata basis. If you apply for registration before July, your payment expiry date will be 30 September of the current year. If you apply for registration between July and December, your payment expiry date will be 30 September of the following year.

I’m planning on being interstate / overseas / offline during renewal period – can I complete it when I return? 

You should be able to complete all renewal tasks online (usually within 10 minutes). Unless you have experienced extended ill health, you will be charged a late fee if you do not complete the tasks before 30 September.

The invoice email contains your registration number in the subject line as well as instructions on what you’re required to do. If you’re experiencing issues, you can contact VIT at vit@vit.vic.edu.au or on 1300 888 067.

Why is there a late fee?

There are significant administration tasks that must be completed for teachers who pay after 30 September, which VIT passes on to the individuals who do not make payment in time (rather than being absorbed by all registered teachers).

Under legislation, VIT can set the fee and has chosen to keep is as low as possible. Please note: the late fee has decreased as a percentage against the registration fees year on year.