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Teacher satisfaction survey results

The Victorian Institute of Teaching (VIT) seeks to support teachers and early childhood teachers with their teacher registration requirements. We are committed to being responsive to their needs and concerns, and to resolving issues as they arise.

In order to continuously improve the way in which VIT delivers its regulatory functions, we utilise feedback on VIT’s processes, communications and actions.

A teacher satisfaction survey was sent to over 140,000 teachers in June 2022. Results will form the baseline for satisfaction surveys moving forward and will allow VIT to gauge what we are doing well, identify what areas need to be improved and evaluate suggestions for improvement that we may not have considered.

Clearing up misconceptions about our role

As an independent, self-funding authority, the VIT regulates the teaching profession in the public interest. Although we report to the Minister for Education, we are not a Victorian Government department or part of the Department of Education (DE).

Some common misconceptions about VIT’s role are clarified in the table below.

Misconception Correct information
The VIT is a government department Although we report to the Minister for Education, VIT is not a Victorian Government department.
The VIT is funded by the government The VIT is funded solely by teacher registration fees and receives no funding from the Victorian Government. 
The VIT is part of the Department of Education (DE) The VIT is not part of DE. The VIT registers and regulates members of the teaching profession and DE employs members of the teaching profession. Employment matters are not within the jurisdiction of VIT.
The VIT advocates on behalf of teachers and the teaching profession The Education and Training Reform Act 2006 (Vic) was amended in 2011 to remove VIT’s professional advocacy role, and we no longer have a legislative remit to advocate on behalf of teachers or the teaching profession. 
The VIT is a membership organisation The VIT is not a member-based organisation, rather it is responsible for regulating the teaching profession. Teachers are legally required to gain registration, and only those assessed as qualified and suitable by VIT can undertake the duties of a teacher in a Victorian school / early childhood service.
Registered teachers don’t get anything in return for paying registration fees The VIT’s wide range of statutory functions are completed on a cost recovery basis, with operational costs funded primarily through teacher registration fees. While many of these functions might not apply to every teacher (e.g. investigating misconduct), this important work provides for the safety and wellbeing of children and ensures the public standing of all teachers.

Frequently asked questions

The answers to common questions stemming from the survey are listed below.

Why does annual registration need to be completed by 30 September every year?

The Education and Training Reform Act 2006 states that teachers must complete annual registration tasks by 30 September each year in order to teach in the following year. Legislation provides a 3 month grace period (until 31 December) in which teachers remain registered so that they can complete their tasks. Those who do not complete their tasks by 31 December are removed from the register of teachers and unable to teach.

In previous years, under different legislation, when the annual registration tasks were due by 31 December, many teachers were removed from the register for failure to complete on time, leaving schools and early childhood services without teachers ready to teach on the first day of term 1. This was common due to teachers being on extended holidays over the summer break.

Registration tasks must be completed yearly to ensure teachers continue to maintain their suitability to teach, their recency of practice and professional development. This is one of the main ways in which VIT regulates the teaching profession and a critical function to ensure only qualified and suitable persons are registered to teach.

Many professions, such as doctors, nurses and psychologists have similar registration requirements to those of teachers (like annual fees, required qualifications, a period of provisional registration, renewal requirements including annual professional development hours, and adherence to professional standards) and must complete these in accordance with the relevant regulatory body.

Why do I have to pay for my registration?

The VIT provides a wide range of statutory functions that are mandated by legislation, and these functions extend well beyond registering teachers to ensure only qualified and suitable persons are eligible to work in Victorian schools and early childhood services. 

Although VIT reports to the Minister for Education, it is not part of the Department of Education (DE) and does not receive any direct government funding.

The VIT approves and accredits initial teacher education programs that prepare early career teachers for working in Victoria, and supports beginner teachers to enter the profession and develop their practice through professional standards.  
 
The VIT also investigates instances of misconduct, incompetence or lack of fitness to teach. This work is critical and provides for the safety and wellbeing of children.     
  
All of this work is completed on a cost recovery basis, with VIT’s operational costs funded through revenue from teacher registration fees.  

Please note: Victorian teachers are exempt from requiring a separate Working with Children Check (WWCC), as VIT’s assessment and continuous monitoring is deemed sufficient in determining an individual's suitability to work with children. All other teacher registration bodies in Australia require teachers to hold a separate WWCC. The WWCC fee in Victoria is $123. Many other teacher registration bodies also receive government funding. 

What does VIT do with my registration fee?

The VIT is obligated to administer Part 2.6 of the Education and Training Reform Act 2006 (Vic) and our work is completed on a cost recovery basis primarily funded through revenue from teacher registration fees.

The VIT is governed by a 14-member Council that is informed by a number of committees. Advice from the VIT Council and committees informs the work undertaken by the Chief Executive Officer and VIT’s six branches.

Teacher registration fees contribute to the operation of VIT’s regulatory functions as outlined below

VIT branches VIT’s key regulatory functions 
Accreditation and Professional Practice
  • approve, accredit and endorse initial teacher education (ITE) programs and pathways into ITE programs
  • provide provisionally registered teacher (PRT) support and guidance on the Inquiry process
  • deliver PRT seminars and effective mentoring programs
  • present to ITE students / schools / teaching profession events 
Teacher Engagement and Registration
  • application assessment (initial registration, provisional to full registration, permission to teach, mutual recognition, renewal of registration)
  • teacher / employer enquiries (email and phone)
  • registration cards
  • Nationally Coordinated Criminal History Checks (NCCHC) 
  • unregistered teaching practice
  • teacher audits
Professional Conduct
  • notifications and complaints
  • misconduct matters
Executive and Governance
  • strategic direction
  • legal counsel
  • policy development
  • government, education sector unions and other key stakeholder liaison 
Stakeholder Engagement and Communications
  • distribute regulatory information
Shared Services
  • finance, technology and systems
Why can’t I schedule payment of my annual registration fee?

Under legislation, registered teachers are required to make declarations about their continuing suitability to teach, recency of practice and professional development as part of the annual registration process - i.e. it is not just about paying a registration fee.

In previous years, some teachers would make payment and not complete the declarations, which meant they had not fully completed their tasks and subsequently became deregistered.

Further to this, there were instances where teachers would make payment in order to submit their annual registration tasks and then cancel the payment. This also led to teachers becoming deregistered for not making payment.

These circumstances have necessitated VIT to link a credit card payment as the last step in the annual registration process, preventing the ability to offer other forms of payment or the option to schedule payment.

Why do I have to pay for non-practising registration?

All registered teachers are subject to continual state police checking to ensure they remain suitable to undertake the duties of a teacher. This enables teachers to use their registration (including non-practising registration) in lieu of a Working with Children Check (WWCC). All other teacher registration bodies in Australia require teachers to hold a separate WWCC. The WWCC fee in Victoria is $123.

Those who do not wish to pay for non-practising registration are able to cease registration and re-apply (meeting all current requirements) when they wish to teach again. Note: fully registered teachers who cease being registered for more than five years may only be eligible for provisional registration if they return to teach.

Can I have a receipt for my registration fee?

Upon payment, you are prompted to view or download a copy of your receipt.

You can also view and download your payment history at any time through your MyVIT account by navigating to the 'View applications' tile. Click the down arrow (on the far right side) of the relevant application and select ‘View receipt’. 

To request a copy of pre-2020 invoices for tax-purposes, please contact VIT.

Why do I have to enter my professional learning hours and reflections?

Fully registered teachers are required to complete 20 hours of professional development (PD) which relates to the Australian Professional Standards for Teachers (APST) and make declarations about this learning as part of their annual registration application each year.

As part of this process, VIT randomly audits these declarations and those selected are required to provide evidence via the MyPD tool. The MyPD tool keeps track of PD activities to substantiate your annual renewal declarations (i.e. this requires more than just recording time and place). The reflections on learning forms the basis of our assessment as to how the PD activity relates to the APST. 

Further to this, it is compulsory for all non-practising teachers who are returning to teach to provide evidence of their 20 hours of PD using the MyPD tool.

Previously, a high proportion of audited teachers were not able to meet the evidence requirements or able to articulate how the learning they undertook related to the APST. As such, the 200 character limit was introduced to ensure that teachers do provide sufficient reflection about their own learning and how it may inform their teaching practice.

Teachers who are audited and do not correctly enter their reflections in this section of MyPD are at risk of not being able to successfully pass the audit.

Why do I have to change my MyVIT password every year?

Your MyVIT account hosts personal information that could be used in identity theft. As a public sector agency, the VIT’s operations fall under the Victorian Protective Data Security Framework (VPDSF), and it is a legislative requirement for passwords to be changed frequently to protect both teachers’ privacy and their data. 

The VIT is currently exploring whether it can introduce 2 factor authentication, which would negate the requirement to update MyVIT passwords every three months. Given VIT is funded by teacher registration fees (we don’t receive government funding), part of its considerations will be the cost of implementing this change.

Why can’t my edupay, school and MyVIT accounts be linked?

The VIT is independent of the Department of Education (DE), as well as the school and early childhood education sectors.

It is bound by the Victorian Privacy and Data Protection Act 2014 and the Health Records Act 2001, and therefore cannot share information with external agencies unless specifically mandated.

This requires VIT to operate and maintain a teacher management system that is separate to all other entities.

Why can’t you send my registration card to my school? Why does my employer need to see my registration card?

Registered teachers don’t need a card to prove their registration status. We regularly remind employers of this fact, and it is also stated on our website.

The VIT maintains an Employer portal that allows schools and early childhood services to search a teacher’s registration status in real time. All teachers and early childhood teachers who are registered are also publicly listed on the Register of teachers.

Some schools / early childhoods services / casual relief teaching agencies require teachers to show their registration cards for administrative purposes. This is beyond VIT’s control.

The VIT is currently investigating the use of digital registration cards. Look out for more information in the new year.

What have you done to address workforce shortages?

The VIT has no jurisdiction over employment matters. However during the past 2 years, we have been actively working with the Department of Education (DE), and the Catholic and Independent school sectors to address workforce shortages where possible.

To date, VIT has registered 1,540 PTT (COVID-19) holders to work in government and Catholic schools to fill short term absences relating to COVID-19 absences. A large number of PTT (General) grants have been issued to fill roles in independent schools. The assessment of these applications has been prioritised to ensure classrooms have teachers during periods of high absenteeism.

The VIT has also been working with DE to streamline the process for international students applying for registration. We have also been working with initial teacher education providers, AITSL and the Victorian government to gather data on workforce shortages in order to understand where the gaps are and how they might be addressed. 

Why doesn’t VIT advocate for teachers or promote the profession?

The Education and Training Reform Act 2006 (Vic) was amended by Parliament in 2011, to remove VIT’s professional advocacy role, and we no longer have a legislative remit to advocate on behalf of teachers or the teaching profession.

However, the VIT recognises the high professional and ethical standards of registered teachers and early childhood teachers, as well as principals and early childhood educational leaders in Victoria. These professionals support children and young people and have a huge impact in shaping their lives.

As a regulator, VIT has an important responsibility to respond to growing community expectations while ensuring the teaching profession is respected for its crucial role in delivering excellence in education. The VIT is committed to educating teachers and the community about teaching quality by showcasing best teaching practice.

We often receive questions about employment issues or curriculum matters, requests for professional development or services that might be expected from an industrial advocate or membership organisation. VIT is an independent regulatory body, and these aren’t matters we’re able to assist you with.

So it’s important to clarify who we are, and who we’re not.

The VIT is an independent, self-funding government authority, regulating the teaching profession in the public interest. Although we report to the Minister for Education, we’re not part of the Department of Education (DE).

What we do

:icon-for-yes register teachers and early childhood teachers
:icon-for-yes establish and maintain standards of professional practice
:icon-for-yes investigate conduct, competence and fitness to teach of teachers and early childhood teachers
:icon-for-yes approve initial teacher education programs (and accept programs for early childhood teachers approved or endorsed by the national authority)
:icon-for-yes develop Codes of Ethics and Conduct

And here’s what we are not

:icon-for-no employer of teachers and early childhood teachers or employer authority
:icon-for-no assessor and / or accreditor of early childhood settings
:icon-for-no member organisation
:icon-for-no professional development provider
:icon-for-no industrial organisation or advocate for teachers
I don’t have time to read your emails. Can you come to my school / early childhood service?

The VIT is funded primarily through teacher registration fees - it does not receive any direct government funding.

It is cost-prohibitive for VIT to attend all 2,400 schools and 4,000 early childhood services across Victoria.

We are looking to provide a series of informative webinars for teachers to attend in 2023. Look out for more information in the new year.

Why does VIT comment in the media about teacher conduct matters?

The VIT takes its responsibility to uphold the Victorian Privacy and Data Protection Act 2014 and Health Records Act 2001 seriously.

The VIT recognises the impact that negative media coverage can have on teachers, their school / early childhood service communities, their students and the broader community. The VIT also understands the impact that sustained media coverage on teacher conduct issues can impact on the teaching profession as a whole.

The VIT does not actively seek media attention, particularly with regard to teacher conduct matters. Following the suspension or cancellation of a teacher's registration who has been found guilty of misconduct, and in accordance with its legal obligations under the Education and Training Reform Act 2006 (Vic), the VIT updates the Register of teachers and may publish the outcome on the Register of Disciplinary Action (RODA).

The RODA is available to the public and regularly monitored by the media. The VIT will only provide a statement when specifically asked by a journalist or reporter for information. Any statement is carefully vetted to ensure it does not breach privacy obligations and that it only states publicly available information.

Why doesn’t VIT provide information on how to find teaching work?

The VIT has no jurisdiction over employment matters, and it is inappropriate for us to provide guidance on how to find teaching positions.

The VIT works with the Department of Education (DE), as well as government, independent and Catholic sector agencies and initial teacher education providers to ensure qualified and suitable persons are available to undertake the duties of a teacher in a Victorian school or early childhood service.

We have been working closely with agencies during the past 12 months to minimise workforce shortages, however this work must be done within VIT’s legislative remit.

The VIT has no jurisdiction over employment matters. However during the past 2 years, we have been actively working with DE, and the Catholic and Independent school sectors to address workforce shortages where possible.

To date, VIT has registered 1,540 PTT (COVID-19) holders to work in government and Catholic schools to fill short term absences relating to COVID-19 absences. A large number of PTT (General) grants have been issued to fill roles in independent schools. The assessment of these applications has been prioritised to ensure classrooms have teachers during periods of high absenteeism.

The VIT has also been working with DE to streamline the process for international students applying for registration. We have also been working with initial teacher education providers, AITSL and the Victorian government to gather data on workforce shortages in order to understand where the gaps are and how they might be addressed.

Survey results and recommendations

After analysis of the survey results, the following actions will be undertaken to address areas for improvement regarding VIT’s communications and processes.

Annual registration

The majority (94%) of teachers completed their annual registration tasks before the 30 September due date. Of those who did not complete their tasks on time, the majority were either unsure whether they were going to work in Victoria or were due to retire in 2023.

The majority (57%) of teachers were satisfied with the annual registration tasks notifications, 53% were satisfied with the ease of accessing MyVIT, and 52% were satisfied with the payment process.

Those who weren’t satisfied provided feedback which indicated they did not understand the value or purpose of VIT, or felt they should not be required to pay a fee in order to be registered. A number of teachers were frustrated with the time it took to receive their registration cards. Suggestions regarding the provision of other payment options, introduction of digital cards and changing the date of the annual registration period so it better aligned with the teaching year were also made.

Useful Resource

The VIT will develop a suite of registration approval journey emails to educate new teachers about registration requirements specific to their registration type (including their annual registration requirements).

A series of communication pieces will also be developed which clearly outlines what VIT does and why.

A review of the annual registration process will be undertaken, including payment options, the use of digital registration cards / current registration card mailing process, and the requirement to provide detailed information regarding professional development activities.

VIT will develop a series of FAQs regarding the annual registration process based on the common grievances / misconceptions.

Circulars, newsletters, emails and SMS

Feedback regarding VIT’s regular communications, such as the circularsProfessional Practice newsletter, website and direct emails was indifferent. 

  • majority of teachers (66%) believed it was important to share examples of excellence in teaching
  • a large portion of teachers (44%) were indifferent about watching videos and listening to podcasts

There were conflicting comments and specific suggestions for improvement, including

  • communications were too frequent OR not frequent enough
  • some teachers wanted less information regarding professional learning, whereas others requested more information on this topic
  • some teachers indicated there was too much emphasis on teacher conduct matters
  • some teachers wanted more information on teaching in their context, as well as information for non-beginner teachers
  • majority of teachers did not want to engage with VIT on social media.
Useful Resource

The VIT will review the language, tone and range of content of VIT’s communications.

As part of the recent annual registration process, teachers were asked to identify their teaching context (e.g. casual relief teaching). This information will be used to ensure communications can be better targeted.

A specific permission to teach (PTT) Circular will also be added to the suite.

Administrative process

Responses regarding VIT’s administrative process and communication indicated some teachers are frustrated with the time it takes to receive a response and the accuracy of information being provided.

The majority (48%) of teachers agreed their issue was resolved (13% felt indifferent), however the majority (48%) disagreed that their queries were answered in a timely manner (13% felt indifferent).

FYI

Note: during the past 12 months, application assessment times has improved markedly. 

Despite assessing 45% more applications, assessment time has been reduced by over 50%, and the majority of complete applications are being assessed within 1-2 weeks. It is therefore likely that the survey comments are a hangover from previous periods and do not necessarily reflect the current situation.
  
There has also been improved efficiency and quality of engagement across the hotlines. This includes

  • improved call waiting times by more than 15 minutes
  • waiting times reduced to less than 1 minute or less
  • improved call answer rates by 40 per cent, with 98.6% of all calls answered. 

These standards were kept up during the recent annual registration period.

There has also been a reduction in email response time by three weeks (on average emails answered within two business days of receipt). 

Useful Resource

The VIT has developed a suite of email templates and phone scripts to assist the Teacher Engagement and Registration Officers to communicate quickly and clearly with teachers, ensuring the correct information is provided in all correspondence.

We will continue to resource the teacher hotline with priority over email, ensure staff training and support levels remain high, and conduct regular QA of email responses and hotline calls.

VIT misconceptions

Responses regarding what VIT does and how VIT is funded to deliver its regulatory functions indicated many teachers are mistaken or simply don’t know.

The common misconceptions among teachers include

  • funding – majority of teachers don’t know whether VIT receives government funding, or if it is funded solely by teacher registration fees
  • advocacy - majority of teachers don’t know whether VIT has a legislative remit to lobby on behalf of the teaching profession 
  • statutory authority – many teachers believe VIT is part of the Department of Education (DE).
Useful Resource

The VIT will develop a communications campaign that clearly explains VIT’s role as a teacher regulator (including legislative requirements for VIT, teachers and employers), as well as a range of infographics / mind maps to illustrate specific regulatory functions and how they are funded.

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