Published 06 Dec 2022
Teacher satisfaction survey results
The Victorian Institute of Teaching (VIT) seeks to support teachers and early childhood teachers with their teacher registration requirements. We are committed to being responsive to their needs and concerns, and to resolving issues as they arise.
In order to continuously improve the way in which VIT delivers its regulatory functions, we utilise feedback on VIT’s processes, communications and actions.
A teacher satisfaction survey was sent to over 140,000 teachers in June 2022. Results will form the baseline for satisfaction surveys moving forward and will allow VIT to gauge what we are doing well, identify what areas need to be improved and evaluate suggestions for improvement that we may not have considered.
Clearing up misconceptions about our role
As an independent, self-funding authority, the VIT regulates the teaching profession in the public interest. Although we report to the Minister for Education, we are not a Victorian Government department or part of the Department of Education (DE).
Some common misconceptions about VIT’s role are clarified in the table below.
|The VIT is a government department||Although we report to the Minister for Education, VIT is not a Victorian Government department.|
|The VIT is funded by the government||The VIT is funded solely by teacher registration fees and receives no funding from the Victorian Government.|
|The VIT is part of the Department of Education (DE)||The VIT is not part of DE. The VIT registers and regulates members of the teaching profession and DE employs members of the teaching profession. Employment matters are not within the jurisdiction of VIT.|
|The VIT advocates on behalf of teachers and the teaching profession||The Education and Training Reform Act 2006 (Vic) was amended in 2011 to remove VIT’s professional advocacy role, and we no longer have a legislative remit to advocate on behalf of teachers or the teaching profession.|
|The VIT is a membership organisation||The VIT is not a member-based organisation, rather it is responsible for regulating the teaching profession. Teachers are legally required to gain registration, and only those assessed as qualified and suitable by VIT can undertake the duties of a teacher in a Victorian school / early childhood service.|
|Registered teachers don’t get anything in return for paying registration fees||The VIT’s wide range of statutory functions are completed on a cost recovery basis, with operational costs funded primarily through teacher registration fees. While many of these functions might not apply to every teacher (e.g. investigating misconduct), this important work provides for the safety and wellbeing of children and ensures the public standing of all teachers.|
Frequently asked questions
The answers to common questions stemming from the survey are listed below.
Survey results and recommendations
After analysis of the survey results, the following actions will be undertaken to address areas for improvement regarding VIT’s communications and processes.
The majority (94%) of teachers completed their annual registration tasks before the 30 September due date. Of those who did not complete their tasks on time, the majority were either unsure whether they were going to work in Victoria or were due to retire in 2023.
The majority (57%) of teachers were satisfied with the annual registration tasks notifications, 53% were satisfied with the ease of accessing MyVIT, and 52% were satisfied with the payment process.
Those who weren’t satisfied provided feedback which indicated they did not understand the value or purpose of VIT, or felt they should not be required to pay a fee in order to be registered. A number of teachers were frustrated with the time it took to receive their registration cards. Suggestions regarding the provision of other payment options, introduction of digital cards and changing the date of the annual registration period so it better aligned with the teaching year were also made.
The VIT will develop a suite of registration approval journey emails to educate new teachers about registration requirements specific to their registration type (including their annual registration requirements).
A series of communication pieces will also be developed which clearly outlines what VIT does and why.
A review of the annual registration process will be undertaken, including payment options, the use of digital registration cards / current registration card mailing process, and the requirement to provide detailed information regarding professional development activities.
VIT will develop a series of FAQs regarding the annual registration process based on the common grievances / misconceptions.
Circulars, newsletters, emails and SMS
- majority of teachers (66%) believed it was important to share examples of excellence in teaching
- a large portion of teachers (44%) were indifferent about watching videos and listening to podcasts
There were conflicting comments and specific suggestions for improvement, including
- communications were too frequent OR not frequent enough
- some teachers wanted less information regarding professional learning, whereas others requested more information on this topic
- some teachers indicated there was too much emphasis on teacher conduct matters
- some teachers wanted more information on teaching in their context, as well as information for non-beginner teachers
- majority of teachers did not want to engage with VIT on social media.
The VIT will review the language, tone and range of content of VIT’s communications.
As part of the recent annual registration process, teachers were asked to identify their teaching context (e.g. casual relief teaching). This information will be used to ensure communications can be better targeted.
A specific permission to teach (PTT) Circular will also be added to the suite.
Responses regarding VIT’s administrative process and communication indicated some teachers are frustrated with the time it takes to receive a response and the accuracy of information being provided.
The majority (48%) of teachers agreed their issue was resolved (13% felt indifferent), however the majority (48%) disagreed that their queries were answered in a timely manner (13% felt indifferent).
Note: during the past 12 months, application assessment times has improved markedly.
Despite assessing 45% more applications, assessment time has been reduced by over 50%, and the majority of complete applications are being assessed within 1-2 weeks. It is therefore likely that the survey comments are a hangover from previous periods and do not necessarily reflect the current situation.
There has also been improved efficiency and quality of engagement across the hotlines. This includes
- improved call waiting times by more than 15 minutes
- waiting times reduced to less than 1 minute or less
- improved call answer rates by 40 per cent, with 98.6% of all calls answered.
These standards were kept up during the recent annual registration period.
There has also been a reduction in email response time by three weeks (on average emails answered within two business days of receipt).
The VIT has developed a suite of email templates and phone scripts to assist the Teacher Engagement and Registration Officers to communicate quickly and clearly with teachers, ensuring the correct information is provided in all correspondence.
We will continue to resource the teacher hotline with priority over email, ensure staff training and support levels remain high, and conduct regular QA of email responses and hotline calls.
Responses regarding what VIT does and how VIT is funded to deliver its regulatory functions indicated many teachers are mistaken or simply don’t know.
The common misconceptions among teachers include
- funding – majority of teachers don’t know whether VIT receives government funding, or if it is funded solely by teacher registration fees
- advocacy - majority of teachers don’t know whether VIT has a legislative remit to lobby on behalf of the teaching profession
- statutory authority – many teachers believe VIT is part of the Department of Education (DE).
The VIT will develop a communications campaign that clearly explains VIT’s role as a teacher regulator (including legislative requirements for VIT, teachers and employers), as well as a range of infographics / mind maps to illustrate specific regulatory functions and how they are funded.