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How do I access the MyVIT account?

You can login to your MyVIT account by entering your username and password.

Your username is the email address listed on VIT’s system.

To reset your password, select ‘Forgot your password’. This will prompt you to enter your username (i.e. the email address VIT has listed on file). 

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

We recommend using the latest version of Google Chrome.

How do I login to the Employer portal?

You can login to your Employer portal by entering your username and password.

Your username is the official education setting email address held by VIT.

To reset your password, select ‘Forgot your password’. This will prompt you to enter your username (i.e. the official education setting email address held by VIT).

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

We recommend using the latest version of Google Chrome.

How do I reset my password?

You can reset your password by selecting ‘Forgot your password?’ on the MyVIT account or Employer portal login page.

This will prompt you to enter your username (i.e. your email address held by VIT).

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

We recommend using the latest version of Google Chrome. Check your junk mail and add VIT to your safe sender list.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

The payment page is flickering and I can't proceed

This happens when your browser or network settings are incompatible with the Westpac payment gateway. This can be resolved by completing your application through an incognito browser in Chrome.

Why am I receiving a message that my email address / user ID is not valid?

Your username is the email address listed on VIT’s system. You may be receiving a message that your email address or is invalid because you are entering a different email address to the one VIT has on file.

If you cannot remember your password and do not have access to the email address you set up your account with, please contact us.

Payment error message

Error message: "Payment unsuccessful. Your application has been saved as a draft. Please try resubmitting through a different browser. We recommend using the latest version of Google Chrome."

This error can occur for two reasons

  1. an unsupported browser is being used - to fix this error, please login to your MyVIT account using the latest version of Google Chrome.
  2. the volume of payments being attempted at that moment via the Westpac payment gateway is too high for your payment to get through - please try again later (note: the payment has not been deducted from your account) or contact Westpac.
How do I complete the address history module?

Your address history is used to run a Nationally Coordinated Criminal History Check (NCCHC), and must meet specific criteria. The address history must

  • cover a five-year period
  • have no gaps between dates (i.e. if one address ends 17 March 2021, the next must begin 17 March 2021)
  • have a start date for every address
  • have an end date for every address (except the current one).

To amend an address, click the arrow to the right of the address and select ‘edit’.

Some historical addresses may not edit correctly. If this is the case, click the arrow to the right of the address, select ‘delete’ and re-enter the address details correctly. 

Watch the video below for a step by step guide on how to complete the Proof of identity – address history module.

Remote video URL
Unable to proceed - circles keep spinning

An unsupported browser is being used - to fix this error, please login to your MyVIT account using the latest version of Google Chrome.

How do I check that my details, including my email address, are up to date?

To check that your personal details, including your email address, are up to date, first login to your MyVIT account.

Click on ‘My Details’. Your full name, postal address, mobile number and email address will be listed here. To update your details, click on ‘Edit’.

To update your email address, click on ‘Change email’. Type in your new email address and then click ‘Next’.

Login error message – ‘Server Error in ‘/’ Application The resource cannot be found.’

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /Teachers/Account.aspx/SignIn

This error occurs when you have created a new MyVIT account with a different email address / username. Please refer to your annual registration invoice to confirm the correct email address / username for your MyVIT account

If you do not have access to the email address you set up your account with, please contact us.