Technical support

Applications for registration must be completed online. 

Applicants who have never held VIT registration will need to first set up a MyVIT account by going to the login page and clicking 'Sign Up'. Please use an email address that you will continue to have access to.

Once your MyVIT account has been created, you can apply for registration by clicking on the ‘Apply for registration’ tile.

Need help using MyVIT? Check out our FAQs page for some helpful guides and videos on creating an account and submitting an application.

You can login to your MyVIT account by entering your username and password.

Your username is the email address listed on VIT’s system.

To reset your password, select ‘Forgot your password’. This will prompt you to enter your username (i.e. the email address VIT has listed on file). 

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

We recommend using the latest version of Google Chrome.

You can login to your Employer portal by entering your username and password.

Your username is the official education setting email address held by VIT.

To reset your password, select ‘Forgot your password’. This will prompt you to enter your username (i.e. the official education setting email address held by VIT).

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

We recommend using the latest version of Google Chrome.

You can reset your password by selecting ‘Forgot your password?’ on the MyVIT account or Employer portal login page.

This will prompt you to enter your username (i.e. your email address held by VIT).

You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.

We recommend using the latest version of Google Chrome. Check your junk mail and add VIT to your safe sender list.

If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.

This happens when your browser or network settings are incompatible with the Westpac payment gateway. This can be resolved by completing your application through an incognito browser in Chrome.

Your username is the email address listed on VIT’s system. You may be receiving a message that your email address or username is invalid because you are entering a different email address to the one VIT has on file.

If you cannot remember your password and do not have access to the email address on your account, please contact us.

Error message: "Payment unsuccessful. Your application has been saved as a draft. Please try resubmitting through a different browser. We recommend using the latest version of Google Chrome."

This error can occur for two reasons

1. an unsupported browser is being used - to fix this error, please login to your MyVIT account using the latest version of Google Chrome.
2. the volume of payments being attempted at that moment via the Westpac payment gateway is too high for your payment to get through - please try again later (note: the payment has not been deducted from your account) or contact Westpac.

Your address history is used to run a Nationally Coordinated Criminal History Check (NCCHC), and must meet specific criteria. The address history must

• cover a five-year period at the time of application
• have no gaps between dates (i.e. if one address ends 17 March 2023, the next must begin 17 March 2023)
• have a start date for every address
• have an end date for every address (except the current one).

To amend an address, click the arrow to the right of the address and select ‘edit’.

Some historical addresses may not edit correctly. If this is the case, click the arrow to the right of the address, select ‘delete’ and re-enter the address details correctly. 

Watch the video below for a step by step guide on how to complete the Proof of identity – address history module.

Video transcript: How to complete the proof of identity – address history module

Check your internet connection is working correctly. If there are no internet connection issues, you may be using an unsupported browser. To fix this, please login to your MyVIT account using the latest version of Google Chrome.

To check that your personal details, including your email address, are up to date, first login to your MyVIT account.

Click on ‘My Details’. Your full name, postal address, mobile number and email address will be listed here. To update your details, click on ‘Edit’.

To update your email address, click on ‘Change email’. Type in your new email address and then click ‘Next’.

During the annual registration period (mid-August to 31 December) fully registered teachers can only apply for non-practising as part of their annual registration tasks.