Published 30 Oct 2023
2022 teacher satisfaction survey progress report
In order to continuously improve the way in which the Victorian Institute of Teaching (VIT) delivers its regulatory functions, we utilise feedback on VIT’s processes, communications and actions.
In a teacher satisfaction survey sent in June 2022, teachers spoke their minds and we listened. So, what did we learn? Results have allowed VIT to gauge what we are doing well and identify areas for improvement.
We are committed to being responsive and to resolving issues as they arise. Following the survey, the below actions have been undertaken. This is not an exhaustive list, but it shows that we are taking your feedback seriously.
| Actions | Due | Status | Details |
|---|---|---|---|
| Develop a range of FAQs to address some of the common grievances and misconceptions teachers have with VIT and the annual registration process. | December 2022 | Complete |
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| Develop the ability for teachers to self-identify as a CRT in Nexus to improve VIT’s subscriber list and ensure all CRTs receive the CRT Circular. | December 2022 | Complete |
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| Develop a suite of registration approval emails to educate new teachers about registration requirements specific to their registration type (including their annual registration requirements), and a series of communications pieces about what VIT does and why. | January 2023 | Complete |
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| Develop a suite of email templates and phone scripts to assist the Teacher Engagement and Registration Officers to communicate quickly and clearly with teachers and employers, ensuring the correct information is provided in all correspondence. | January 2023 | Complete / Ongoing |
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| Continue to resource telephone hotlines with priority over email, ensure staff training and support levels remain high, and conduct regular QA of email responses and teacher hotline calls. | January 2023 | Complete / Ongoing |
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| Develop a PTT Circular to provide regular and timely information to PTT holders. | February 2023 | Complete / Ongoing |
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| Review the current card production process with the mailhouse to ensure SLAs are being met short-term, including maximum 10,000 card batches and use of secure file transfer protocol. | March 2023 | Complete |
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| Review the annual registration process in Nexus (including a focus group to test the functionality and content of the online module) and update all related collateral (videos / fact sheets) to reflect correct procedures. | August 2023 | Complete / Ongoing |
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| Review the current social media strategy to ensure its in line with the VPS and DE standards / guidelines and incorporate teacher’s communication preferences and expectations. | September 2023 | Complete |
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| Offer VIT information sessions to educate and increase knowledge about VIT’s role as a teacher regulator. | September 2023 | Complete / Ongoing |
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| Review the language, tone and range of content of VIT’s communications and research the communications of other regulatory bodies to gauge standard practice in the regulatory space. | December 2023 | In progress / Ongoing |
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| Develop a range of infographics / mind maps to illustrate specific regulatory functions, including the teacher registration process, and how they are funded. | December 2023 | In progress |
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| Develop a communications campaign that clearly explains VIT’s role as a teacher regulator (including legislative requirements for VIT, teachers and employers). | December 2023 | In progress |
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| Recommence the plan to introduce e-Cards in 2023 to ensure a seamless transition and long-term implementation. | TBC 2024 | In progress |
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We've vastly improved out teacher registration and engagement rates
Read the 2022 teacher satisfaction survey results.
While the last teacher satisfaction survey was issued in June 2022, future teacher satisfaction surveys will be issued annually in November. The survey results will be published towards the end of the year and a progress report will be available to all stakeholders prior to the next survey being issued the following November.