Published 11 Jul 2024
Teacher satisfaction survey results 2023
The Victorian Institute of Teaching (VIT) seeks to support teachers and early childhood teachers with their teacher registration requirements. We are committed to being responsive to their needs and concerns, and to resolving issues as they arise.
In order to continuously improve the way in which VIT delivers its regulatory functions, we utilise feedback on VIT’s processes, communications and actions.
A teacher satisfaction survey was sent to over 148,000 teachers in November 2023. Results will allow VIT to gauge what we are doing well, identify what areas need to be improved and evaluate suggestions for improvement that we may not have considered.
Annual registration
The majority (95%) of teachers completed their annual registration tasks before the 30 September due date. Of those who did not complete their tasks on time, many cited "I forgot" as the reason why.
The majority (72%) of teachers were satisfied with the annual registration tasks notifications, 72% were satisfied with the ease of accessing MyVIT, and 72% were satisfied with the payment process. Compared to 2022 teacher satisfaction survey data, this is an increase of 15%, 19% and 20% respectively. Over 75% of teachers preferred to opt out of receiving a paper invoice and only receive email / SMS notifications.
Those who weren’t satisfied provided feedback which indicated they did not understand the value or purpose of VIT, or felt they should not be required to pay a fee in order to be registered. A number of teachers were frustrated with the time it took to receive their registration cards. Suggestions regarding the MyVITsign-in process, and the introduction of digital registration cards were also made.
Digital registration cards
In 2025, VIT aims to deliver an efficient end-to-end digital self-service experience and create a completely online registration process by introducing digital registration cards. With a digital card, registered teachers will be able to easily retrieve and show their registration status in real time via their smart phone. To effectively plan for the digital transition, a pilot program will be conducted prior to launching digital cards to all registered teachers and early childhood teachers across Victoria.
Circulars, newsletters, emails and SMS
Feedback regarding VIT’s regular communications, such as the circulars, Professional Practice newsletter, website and direct emails was indifferent.
- majority of teachers (78%) believed it was important to share examples of excellence in teaching
- a large portion of teachers (47%) were indifferent about watching videos and listening to podcasts.
Insights include
- some teachers indicated communications were too frequent, whereas others thought the frequency was appropriate
- some teachers indicated they would prefer to receive more communications via SMS
- teachers want more information regarding professional learning and evidence-based best practice examples
- there has been an increase in teachers likely to engage with VIT on social media, with Facebook and Instagram being the most popular channels.
Administrative process
Responses regarding VIT’s administrative process and communication indicated the majority of teachers agreed their query was answered in a timely manner and felt they were provided with enough information to understand the situation.
The majority (64%) of teachers agreed their issue was resolved (11% felt indifferent) and (65%) agreed that their queries were answered in a timely manner (10% felt indifferent). Compared to 2022 teacher satisfaction survey data, this is an increase of 16% and 17% respectively.
VIT misconceptions
Responses regarding what VIT does and how VIT is funded to deliver its regulatory functions indicated many teachers are mistaken or simply don’t know.
The common misconceptions among teachers include
- funding – majority of teachers don’t know whether VIT receives government funding, or if it is funded solely by teacher registration fees
- advocacy - majority of teachers don’t know whether VIT has a legislative remit to lobby on behalf of the teaching profession
- statutory authority – many teachers believe VIT is part of the Department of Education (DE).
Clearing up misconceptions about our role
As an independent, self-funding authority, the VIT regulates the teaching profession in the public interest. Although we report to the Minister for Education, we are not a Victorian Government department or part of the Department of Education (DE).
Some common misconceptions about VIT’s role are clarified in the table below.
Misconception | Correct information |
---|---|
The VIT is a government department | Although we report to the Minister for Education, VIT is not a Victorian Government department. |
The VIT is funded by the government | The VIT is funded solely by teacher registration fees and receives no funding from the Victorian Government. |
The VIT is part of the Department of Education (DE) | The VIT is not part of DE. The VIT registers and regulates members of the teaching profession and DE employs members of the teaching profession. Employment matters are not within the jurisdiction of VIT. |
The VIT advocates on behalf of teachers and the teaching profession | The Education and Training Reform Act 2006 (Vic) was amended in 2011 to remove VIT’s professional advocacy role, and we no longer have a legislative remit to advocate on behalf of teachers or the teaching profession. |
The VIT is a membership organisation | The VIT is not a member-based organisation, rather it is responsible for regulating the teaching profession. Teachers are legally required to gain registration, and only those assessed as qualified and suitable by VIT can undertake the duties of a teacher in a Victorian school / early childhood service. |
Registered teachers don’t get anything in return for paying registration fees | The VIT’s wide range of statutory functions are completed on a cost recovery basis, with operational costs funded primarily through teacher registration fees. While many of these functions might not apply to every teacher (e.g. investigating misconduct), this important work provides for the safety and wellbeing of children and ensures the public standing of all teachers. |