You can reset your password by selecting ‘Forgot your password?’ on the Provider portal login page.
This will prompt you to enter your username (i.e. your email address held by VIT).
You will receive an email with a reset password link - it is important that you only click on the link once. The email may take up to 2 hours to receive - ensure you check your junk mail folder. Please note: the link will expire within 24 hours.
We recommend using the latest version of Google Chrome. Check your junk mail and add VIT to your safe sender list.
If you cannot remember your password, and do not have access to the email address you set up your account with, please contact us.